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Skill – RPA Support Executive

Project Location(s): Chennai, India

Description:

SVM requires applicants to have: 

  • Language of communication must be English – Equal to EU standard C – Mandatory
  • Ability to communicate in a multi-cultural environment
  • Experience in 2nd & 3rd level support
  • Experience in a documentation system (e.g. Confluence / Sharepoint / Teamsite)
  • Experience in a ticket system (e.g. Jira)
  • Good technical understanding of complex IT landscapes (Large enterprises)
  • Self-study skills; ability to abstract
  • Self-motivated and self-organized team player
  • ITIL Foundation certificate – desired

Job Experience and Education Requirements

SVM requires applicants to have ample job experience as listed below: 

  • 1 – 2 years of experience.

Must have skills:

Duties of this position include but are not limited to the following:

  • Prior experience and working knowledge of Robotic Process Automation (RPA)
  • Responsible for supporting the existing software BOTs and ensure to have seamless run as a part of daily operations
  • Responsible for monitoring the alert messages
  • Handling the daily operations with all the scheduled BOT runs.
  • Must be self-motivated and possess excellent communication skills
  • Ability to work with internal customers to gather and understand requirements
  • Ability to work with other technical teams to accomplish a shared goal of incident management
  • Must be comfortable working with 24/7 shift operations (rotational)

Desired Skills:

SVM requires applicants to have the desired skills as listed below: 

  • Preferred to have exposure to BluePrism or other tools and their administration (Queue Management, Process Management and Task Management).
  • Understanding enterprise RPA best practices, exception handling, logging mechanism
  • Basic networking and Windows operating system knowledge

Solverminds is a leading global technology company providing enterprise resource management solutions, consulting and data analytics services to a maritime industry where business meets the technology. The vision of the company is to develop a “Truly” integrated Enterprise Application Suite for the liner shipping company. Deeper domain expertise and advanced technology platforms offer a complete range of technology products for liner operations management, ship management, agency management, and advanced analytics.

Solverminds is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

COVID-19: The health & safety of our team, candidates, and our community are very important to us. Please note, only those applicants with relevant industry experience will be contacted with their application.

Ready for a career journey with Solverminds?