SVM Rate Request

SVM Rate Request (RR) / Special Rate Request (SRR) Solutions improve the quotation process for Container Shipping Lines. It is a powerful system, where users can handle multiple rate requests in a single window with contribution tool.  The requests can be saved for future reference.

SVM RR / SRR solutions are modular, fully adaptable and scalable to suit any size of organization. Traditionally Rate Requests are handled using a paper based process; managing the paper records for multiple customers is a tedious, time consuming and complex process. The main objective of the SVM Rate Request Solution is to eliminate the manual work of filing rates, and ensuring quoted rates are what are used in customer agreements and invoices.

SVM RR / SRR ensures the integrity of rates from quotation to invoicing.

SVM RR / SRR is designed to effectively manage a global rate network enforcing a standardized global pricing policy. It is implemented with a global rate request process, when making critical business decisions by using contribution tool. An intelligent built-in mechanism ensures that rate trends are in line with market trends and warns user when the rates deviate beyond normal. The system can also approve the rates automatically based on various user defined Business Rules.


  • Flexible to create request for different type of containers such as Normal, Special and Reefer.
  • Option to set the customer type as Shipper / Notify / Consignee / Forwarder which links to appropriate documentation.
  • Each request is associated with commodity, service, and route and validity period.
  • Routing details are obtained from the scheduling system based on the Origin and Delivery location.
  • System has the ability to obtain the applicable surcharges & cost based on the routing.
  • When creating RR there is a provision to flag the competitor details and their rates, which helps Pricing Team to take decision.
  • Agency user can update any additional request from the customer in value added service.
  • A Special Request from customer, for additional Detention and Storage days can be defined against each request.
  • Set & modify ocean freight rate and surcharges as requested by customer.
  • Users can create VATOS surcharges, and also can quote All-In surcharges with selected variables.
  • Overweight charge can be defined by Weight Slab in RR.
  • System has feature to create separate request for Shipper Owned Containers and Carrier Owned Containers.
  • Auto approvals are triggered based on business rule as defined by users.
  • If the request does not comply with the business rules, then it may be processed manually by the Pricing Team.
  • The system has the ability to create RR for Hazardous Cargo and Out of Gauge cargo, with provision to define the dimension details.
  • The dimension details can assist users (commercial and operations) to understand the slot loss in the vessel and also apply the index slot loss based on the input parameter.
  • System supports multi currencies in generating Quotation.
  • Quotation can be generated from the system against each request and can be printed / e-mailed to the customer.



  • Improve data consistency and reduce rate errors.
  • Online contribution view based on the user privilege.
  • Complete life cycle of pricing process.
  • Single request with multiple rates.
  • Fast and accurate in generating quotation.
  • Speed up and improve decision making using contribution tool.
  • Best negotiation of rates with agency and ability to view the history of negotiation in one place.
  • Easy access of data which reduces manual effort.
  • Rates which are opened can be pre-closed or validity can be extended based on the business need. It has privilege based feature to recall the approved quotation.