Enhancing Digital Commerce for Shipping Lines: The Power of Solverminds’ e-Biz Portal
Introduction
The maritime industry is evolving rapidly, driven by increasing digitization and automation. Shipping lines require seamless, efficient, and customer-centric solutions to meet growing market demands. Solverminds’ e-Biz Portal is a next-generation e-commerce platform designed to revolutionize the way shipping lines engage with customers and agencies.
Fully integrated with Solverminds’ Liner ERP, e-Biz enhances digital interactions, streamlines shipping processes, and offers real-time visibility for stakeholders. It empowers shipping lines with a unified, self-service platform that simplifies Bookings, Rate Quotation, Payments, Documentation, container tracking etc.—delivering an optimized, transparent, and data-driven shipping experience.
What is the e-Biz Portal?
The e-Biz Portal is a robust, web-based digital commerce platform tailored for customers of shipping lines. It provides customers and agencies with self-service capabilities, offering a seamless experience for booking shipments, tracking containers, searching for vessel schedules, managing documents, generating invoices, processing payments, generating a statement of account, purchasing cargo insurance, cargo claims, feedback, etc.
This all-in-one platform bridges the gap between shipping operations and customer engagement, making logistics transactions faster, more efficient, and transparent.
Solving Industry Challenges
The development of the e-Biz Portal was driven by key industry challenges:
Lack of Data Visibility
Traditional shipping operations suffer from disconnected systems and delayed updates. The e-Biz Portal offers real-time tracking and automated updates, ensuring seamless data flow.
Demand for Self-Service Solutions
Customers expect digital tools for shipment management. Traditionally, customers’ booking requests took time for confirmation. However, the e-Biz Portal empowers users with timely confirmations and self-service options, reducing dependency on manual processes.
Operational Inefficiencies
Paper-based processes slow down operations. The e-Biz Portal automates booking, documentation, and payments, enhancing efficiency and reducing administrative costs.
Case Study:
A leading Asia-based shipping company prior to implementing e-Biz solution, had large number of resources (agents) who would create bookings manually in the system, check for equipment availability with delayed response to clients and generating large amount of documents and communications with various departments. The client had a large number of in-house and third-party agency resources to accept bookings, process rate requests, and provide documentation.
By implementing e-Biz, the client achieved the following-
- Self-service portal with real time creation & confirmation of booking.
- Generating real time container release order request to depots.
- Generating rate request and receiving approval for rate request in few minutes.
- Transparency of the invoices, with ability to make the payment.
- Ability to view the receipt details and also the statement of account.
- Viewing the details of the detention and demurrage amounts.
- Other value addition as providing feedback, creating cargo claims, tracking container etc
The key value generated included an increase in bookings, improved customer retention, 45% reduction on an average in document processing time on average, and a 30% boost in booking efficiency after implementing the e-Biz Portal. The biggest advantage was substantial reduction in cost and improved efficiency.
“Within a span of 6 months after implementing e-biz portal, the number of signed-in customers using the portal increased by more than 60,000, this shows the value that our customers are deriving….”
A large Middle East Liner Shipping Company following implementation of e-Biz portal.
Advanced Technology & Seamless Integration
Built on cutting-edge web technologies, the e-Biz Portal ensures scalability, security, and high availability. Its seamless integration with Solverminds’ Liner ERP enables real-time data exchange across business functions, ensuring accurate and synchronized information.
The platform leverages advanced APIs, AI-driven analytics, and automated workflows to enhance operational efficiency and customer experience.
This innovative platform empowers shipping companies to navigate the complexities of modern freight management, optimize revenue, and improve customer satisfaction.
Key Integrations:
- Seamless ERP Connectivity – Syncs booking, shipment tracking, and documentation with the core ERP system.
- E-Commerce Gateway – Facilitates online bookings, payments, and shipping instructions.
- Automated Documentation – Instantly generates Bills of Lading, Arrival Notices, and Invoices based on predefined business rules.
- Real-Time Data Processing – Ensures instant updates on shipment status, schedules, and notifications.
- Cargo Insurance Integration – Customers can book cargo insurance directly, adding an extra layer of security and peace of mind.
Key Features & Functionalities
The e-Biz Portal is equipped with a range of features to optimize liner shipping operations:
Core Modules:
- Schedule Viewing & Shipment Tracking – Real-time shipping schedules and container tracking for customers.
- Booking & Shipping Instructions – Enables seamless online booking and automated Bill of Lading generation.
- Document Management – Provides digital access to Booking Confirmations, Invoices, and Container Release Orders.
- Agency Management – Streamlines notifications and document processing for shipping agents.
- Advisories and Rate announcements– Clients can be advised on changes related to special advisories and general rate increase (GRI).
- Cargo Insurance Booking – Customers can purchase cargo insurance within the portal, ensuring shipment protection.
Advanced Capabilities:
- Role-Based Access Control – Ensures secure transactions and user-specific access rights.
- Automated Notifications – Alerts customers on shipment status, delays, and document approvals.
- AI-Driven Analytics – Provides predictive insights into shipment performance and trends.
Competitive Edge: How e-Biz Stands Out
Unlike traditional digital portals, Solverminds’ e-Biz Portal is designed for shipping lines seeking real-time automation and AI-driven efficiency.
| Feature | Traditional Portals | Solverminds’ e-Biz Portal |
| ERP Integration | Partial | Full Liner ERP Sync |
| Self-Service Booking | Limited | Seamless & Automated |
| AI-Driven Analytics | No | Yes |
| Real-Time Tracking | Delayed | Instant Updates |
| Cargo Insurance Booking | No | Yes |
Conclusion: The Future of Shipping Commerce is Here
In an era where digital transformation is imperative for the shipping industry, Solverminds’ e-Biz Portal delivers efficiency, transparency, and customer satisfaction—all seamlessly integrated with Liner ERP systems.
By adopting the e-Biz Portal, shipping lines can:
- Enhance digital interactions
- Streamline booking, documentation, and payments
- Gain real-time visibility into shipments
- Empower customers with self-service capabilities
- Stay ahead of market trends
Ready to transform your shipping operations?
Contact Solverminds today for a demo and experience the power of e-Biz !
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