One ASTRA.
24/7 booking operations.
Always on. No overtime, no backlog.
Shipping runs 24/7. Customer desks don't. ASTRA reads the email, extracts the booking, validates the rules, and posts the response — at 02:00, on a Sunday, with the same consistency it brings at 10:00 on a Tuesday. The result is a customer service desk that runs alongside the ocean, not against it.
What this means for your P&L
30–45 min → 50 sec
Per-booking validation cycle. The first-order effect: when shippers contact multiple carriers, the one who responds first with a credible structured reply often wins the booking.
30% → 0% lost bookings
Industry data: 30% of DG bookings are lost, delayed beyond cutoff, or abandoned in manual queues. ASTRA processes the full backlog automatically — bookings stop falling out.
24/7 in every time zone
Weekend bookings, holiday rate requests, midnight schedule changes. ASTRA processes them the moment they arrive — no queue, no off-hours backlog.
80% → 100% on decisions
Under the manual model, DG specialists spend 80% of their day on data extraction. With ASTRA they spend 100% on actual decisions — the equivalency provisions, edge cases, commercial guidance.
Conversational AI
ASTRA talks back.
Need missing data? Asks the customer. Cargo class unclear? Clarifies. Approval ready? Sends it. No phone calls, no follow-ups, no ticket queue. ASTRA handles the back-and-forth in plain English (or German, Spanish, Mandarin, Arabic, Japanese…).
Auto-replies to incoming bookings
Confirms receipt, flags missing fields, requests clarification — all in the customer's language.
Multi-language NLP
Reads PDFs and unstructured email in 12+ languages. Translates and structures the data before validation.
Sends final approvals
DG approval numbers, booking confirmations, and audit logs — issued to the customer the moment validation passes.
Fleet operations center
Five bots. In parallel. Right now.
ASTRA isn't one assistant — it's a fleet of agents, each one owning a workflow end-to-end. Below is what they're doing as you read. The numbers are illustrative of typical throughput.
DG Bot
DG workflow automation
Now processing
SBL-4421 · UN1203 · approved
approvals · today
142
Schedule Bot
Schedule synchronization
Now processing
PIL-2294 · departure updated
syncs · today
89
Rate Bot
Rate quotation automation
Now processing
Spot rate matched
quotes · today
1,247
Tracking Bot
Container visibility
Now processing
Delay alert · port congestion
events · today
8,420
M&R Bot
Maintenance & repair
Now processing
Mobile photo · damage scored
inspections · today
67
DG Bot · capabilities
- IMDG compliance checks
- Auto-escalates exceptions
- ML-driven auto-updates
- Full audit trail + notifications
Schedule Bot · capabilities
- Reads emails + PDFs natively
- Real-time ERP sync
- Conflict detection + alerts
- Syncs sailing lists across systems
Rate Bot · capabilities
- 24/7 instant rate responses
- Rule-based consistent pricing
- Validates against tariff tables
- Auto-logged quote history
Tracking Bot · capabilities
- Booking to delivery alerts
- Proactive delay + exception flags
- Real-time customer notifications
- Live global visibility
M&R Bot · capabilities
- Mobile AI damage recognition
- ICL rule validation
- Live depot + fleet updates
- CEDEX coded repair estimates
ASTRA · live
This is happening
while you read this page.
One booking. Ten seconds. Five compliance checks. Zero human intervention. ASTRA processes millions of these a week — across time zones, weekends, and holidays.
End-to-end processing
10s
From inbound email to ERP-triggered approval.
The Friday afternoon test
Same booking. Two timelines.
Manual DG processing
Today30–45 min
Per booking · queues stretch to 24h+ at peak
- Fri 5:00 PMEmail arrives
- Fri 5:00 PMBooking joins the DG queue
- Mon 9:00 AMSpecialist opens the queue
- Mon 9:25 AMManual IMDG cross-reference
- Mon 9:40 AMPort restrictions + carrier rules verified
- Mon 10:05 AMApproval issued · 30–45 min per booking
Customer waits the entire weekend. Competitors don't.
With ASTRA DG Bot
24/750 seconds
20s extraction · 30s validation · expert approval
- 16:42:00Email arrives
- 16:42:05ASTRA parses email + PDF
- 16:42:20AI data extraction complete (UN, class, qty)
- 16:42:35Parallel validation: IMDG · SOLAS · ports · rules
- 16:42:45Decision support handed to DG expert
- 16:42:50Expert approval issued · ERP triggered
Time saved on this booking−64h 50m
From inbound to resolved
Five steps. Zero handoffs.
01
Inbound
Email · Portal · API · WhatsApp
02
AI Parse
Extract intent and structured data
03
Validate
IMDG rules, business logic, compliance
04
Execute
Update ERP and TOS via API
05
Notify & Log
Stakeholders alerted · audit trail
If any step falls outside confidence thresholds, the bot escalates with full context to the right human. No black boxes. No lost cases.
ASTRA vs generic RPA
Why generic automation doesn't work in maritime.
Generic RPA platforms automate clicks. ASTRA understands the workflows, data formats, regulatory frameworks, and operational rhythms of liner shipping.
| Capability | ASTRA | Generic RPA |
|---|---|---|
| IMDG and DG compliance logic | Built in | Manual rules |
| Liner shipping workflows | Native | Custom build |
| ERP and TOS integration | API-first | Partial support |
| Deployment time | Weeks | Months |
| Unstructured email parsing | AI native | Template only |
| Escalation with full context | Automatic | Manual triage |
| Continuous learning | Reinforcement | Static |
30%
Bookings lost
Of DG booking requests — lost, delayed beyond cutoff, or abandoned in manual queues. Industry data.
50 sec
ASTRA validation
20s AI extraction + 30s parallel validation against IMDG, SOLAS, port restrictions, carrier rules.
100%
Audit trail
Complete digital record of validation, expert decision and regulatory citations. Previously 70–85% complete and fragmented.
4 wks
Parallel validation
ASTRA runs alongside manual processing before going live — outcomes compared, confidence built, no operational disruption.
Pick your next step
Deploy your AI workforce.
Three ways to start — pick the one that fits where you are. Or drop us a line directly.
Just looking
Get a one-page brief
Concise overview of all 5 ASTRA bots — what they do, what they need, where they fit. No call, no commitment.
Request brief →Evaluating
Run ASTRA on your bookings
Custom 30-min session with your real DG emails and rate requests. Watch ASTRA parse, validate, and approve live.
Schedule session →Ready to deploy
Discovery call
45 minutes with an ASTRA specialist. Integration plan, timeline, and 4–6 month ROI projection.
Book a call →