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Support & Service

Providing abundant Customer support is an important factor for every business. The true potential of great products goes unrealized, simply because of inadequate Support & service. We have invested more in proactive support tools, and our support system covers customers spread across 90+ countries.

We support clients to stay front of the curve via leading-edge support services and resolve problems quickly, resulting in improved service levels and higher customer satisfaction. We have the experienced resources required to help the customer and achieve business goals.

Our Customer Support Management covers a wide range of services in Customer Support & services, Domain Support management and Technical Support Management. Our integrated approach to product support has been helping several customers to realize better business results.

Support Process Flow

Service Offerings

  • Analyze the incident raised by end user (create First Analysis Report)
  • Workaround/Resolution
  • Resolve the incident with clarification
  • Temporary solution/Permanent Resolution
  • Perform root cause analysis, once the temporary solution has provided
  • Permanent solution
  • Coding Changes
  • Module Testing
  • Quality Audit
  • Deployment

business plan market

A strong business plan requires going beyond intuition and experience, and supporting your idea with fact-based market research. Investors need to have confidence in your understanding of the market, so don’t let yourself down by skimping on research. We have access to fee-based, subscriber-only resources such as:

  • Don James/Semplice – Article and News research
  • HighVoltageBusiness – Company and Industry Research
  • Goovers – Company and Industry Research
  • IRISpace – Industry Research
  • Lexos-Nexos – Company, Industry, Market Research
  • Plombett – Industry Research
  • Pronounce – market analysis report “slices”

competitor research & analysis

  • One
  • Two

Support Overview

  • Access management
  • Categorize incidents and service request
  • Incident management
  • Problem management
  • Bug/Data fix and testing
  • Quality review
  • Release

Our smile is a curve that sets things straight & Our truth builds satisfied Customers.

– Muralidharan R
Manager – Support & Service